Something went wrong and normal support did not solve it? Our Grievance Officer looks at every complaint about an order, a product (including a marketplace seller's), a refund, your personal data or anything on GetXtra Scripts Store.
1. Grievance Officer
- Name: The owner of GetXtra Scripts Store
- Designation: Grievance Officer, GetXtra Scripts Store
- Email: support@getxtra.in
- Phone: on the contact page
- Address: Gx Store, Rampura dabri, Sikar Road , Jaipur , Rajasthan Pincode - 303704
- Hours: Monday to Saturday, 10am - 7pm IST
2. How to raise a complaint
Write to the email above with:
- your name and the email address you bought with;
- the order number (from your invoice or the order email), if it is about an order;
- what happened and what you would like us to do, with screenshots if you have them.
You can also open a support ticket from your account and write "Grievance" in the subject.
3. What happens next
- We acknowledge your complaint within 48 hours and give it a reference number.
- We look into it, also with the seller for a marketplace product, and keep you informed.
- We resolve it within one month of receiving it, and tell you the outcome and the reasons.
4. If you are not satisfied
- Consumer complaints: the National Consumer Helpline — call 1915 or visit consumerhelpline.gov.in; or file a case with the consumer commission through e-Daakhil.
- Personal data: after our reply, you may complain to the Data Protection Board of India.
5. About the seller
Each product page names who sells it. Products without a "Sold by" line are sold and made by GetXtra Scripts Store. For a marketplace product, the seller's name and location are on the product page and the seller's contact details are given to you in your order on request. The Store remains your point of contact for payments, invoices, refunds and complaints.